ENERSUN LLC

Privacy Policy, Contact Consent, and Tracking Technologies Notice

Effective Date: March 18, 2026
Last Updated: March 18, 2026

1. Who We Are

ENERSUN LLC (“ENERSUN,” “Company,” “we,” “us,” or “our”) provides information, consultations, evaluations, proposals, appointment scheduling, technical qualification, and related services concerning solar energy products, energy savings opportunities, system feasibility, financing options, and customer support.

If you have questions about this notice, your communications preferences, or your privacy rights, you may contact us at:

ENERSUN LLC
Email: [email protected]
Phone: +1(829)762-58765

2. Scope of This Notice

This Privacy Policy, Contact Consent, and Tracking Technologies Notice explains how ENERSUN LLC collects, uses, shares, retains, and protects personal information when you:

interact with our advertisements on Facebook, Instagram, or other Meta properties;

complete a Meta instant form, lead form, website form, or landing page form;

visit our website or landing pages;

communicate with us by phone, SMS/text message, WhatsApp, email, or web form;

request information, a consultation, a quote, a proposal, a technical evaluation, or financing-related information;

receive follow-up communications, reminders, educational emails, or marketing messages from us.

3. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide Directly

full name;

phone number;

email address;

state;

ZIP code;

street address;

type of property;

whether the property is located in Florida;

average or exact electricity bill amount;

appointment preferences;

communication preferences and consent selections;

any other information you choose to provide in connection with your request.

B. Documents and Media You Voluntarily Send

We may collect utility bill images, property photographs, site-related images, notes, and other supporting documents you choose to provide to help us evaluate solar suitability, energy usage, proposal scope, financing options, or technical feasibility.

C. Communications Information

We may collect and maintain records of calls, voicemails, SMS/text messages, WhatsApp messages, emails, scheduling interactions, reminders, support requests, and opt-in or opt-out requests.

D. Advertising, Website, and Device Data

When you visit our website or landing pages, we and our service providers may collect internet or other electronic network activity information, such as browser activity, pages viewed, click activity, event activity, approximate location derived from IP, referral data, timestamps, and technical identifiers associated with your interaction with our website, forms, ads, and services.

E. Meta Business Tools Data

Where implemented, we may use Meta Business Tools, including Meta Pixel and Meta Conversions API, to measure ad performance, attribute leads and conversions, improve campaign delivery, optimize ad relevance, build and refine audiences, and better understand how users interact with our website and services. Meta documents that these tools can process event data and certain customer information parameters, including hashed identifiers where applicable.

4. Sources of Personal Information

We may collect personal information from the following sources:

directly from you when you submit a form, send a message, or speak with us;

from Meta lead ads or instant forms when you submit information through our advertising campaigns;

from your activity on our website or landing pages through cookies, pixels, APIs, and similar technologies;

from service providers that support our CRM, messaging, scheduling, analytics, hosting, and campaign attribution;

from financing or operational workflows, when you ask us to explore financing or next-step technical evaluation.

5. How We Use Personal Information

We may use personal information for the following business and commercial purposes:

to respond to your request for information or assistance;

to evaluate whether your property or usage profile may be suitable for solar-related services;

to qualify your request and collect follow-up information needed to assess your potential eligibility;

to request supporting information, including an electricity bill image, when needed for evaluation or proposal purposes;

to contact you by phone, SMS/text, WhatsApp, and email regarding your inquiry;

to schedule, confirm, remind, reschedule, or cancel appointments;

to provide consultations, proposals, educational materials, and financing-related information when requested;

to operate, improve, and measure our marketing, lead management, follow-up workflows, and customer support;

to maintain records of consent, communications, and opt-out requests;

to protect our rights, detect misuse, secure our systems, and comply with applicable law.

6. Contact Consent for Calls, SMS, and WhatsApp

By checking the applicable consent box and submitting your information, you expressly authorize ENERSUN LLC and service providers acting on our behalf to contact you at the phone number you provided regarding your inquiry and related solar products and services, including for:

qualification and follow-up;

appointment scheduling and reminders;

requests for additional information or documents;

consultation support;

technical visit coordination;

financing-related follow-up when requested;

marketing communications related to your inquiry and our services.

Such contact may occur by:

phone call;

SMS/text message;

WhatsApp message;

voicemail; and

other messaging channels you use to communicate with us.

Where permitted by law and where applicable to our communications practices, contact may be made using automated technology.

Your consent is not a condition of purchasing any goods or services.
Message and data rates may apply.

You may revoke consent or opt out at any time by:

replying STOP to a text or WhatsApp message;

telling our representative that you do not wish to receive further communications;

emailing [email protected]; or

calling +1(829)762-58765.

Florida law regulates telephonic sales calls, including certain calls and texts using automated systems, and requires prior express written consent in specified cases; a checkbox can function as an electronic signature when properly presented.

7. WhatsApp Communications

If you consent to WhatsApp communications, you agree that ENERSUN LLC may send you WhatsApp messages regarding your inquiry, qualification status, missing information, scheduling options, reminders, consultation logistics, and related service or marketing communications connected to your request.

Meta’s WhatsApp guidance says businesses must clearly state that a person is opting in to receive communications from that business, so ENERSUN LLC identifies itself as the sender of such communications.

You may stop receiving WhatsApp messages at any time by replying STOP or by contacting us directly at [email protected] or +1(829)762-58765.

8. Email Marketing Communications

If you separately opt in to receive promotional or educational emails, ENERSUN LLC may send you emails about:

solar energy education;

energy savings opportunities;

financing options;

appointment and service updates;

company news;

promotions and special offers.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

The CAN-SPAM Act requires commercial emails to provide a functioning unsubscribe method and comply with other transparency rules.

9. Tracking Technologies, Cookies, Meta Pixel, and Conversions API

We may use cookies, pixels, APIs, tags, scripts, and similar technologies on our website or landing pages, including Meta Pixel and Meta Conversions API.

We use these technologies to:

understand website visits and user interactions;

measure ad effectiveness and campaign performance;

attribute leads and conversions to our marketing campaigns;

optimize our ads and website experience;

create, refine, match, and suppress audiences;

improve lead quality analysis and follow-up performance.

Depending on configuration, these technologies may process information such as:

page views and event activity;

form interactions and conversion events;

browser and device information;

IP address;

user agent;

click identifiers;

cookie-related identifiers;

and customer identifiers such as email address or phone number, including hashed values where applicable.

Meta documents that its business tools, including Pixel and Conversions API, are used for ad measurement, matching, and optimization, and that certain customer information parameters may be transmitted in hashed form where applicable.

We may disclose or make available event data and related identifiers to Meta in connection with these business purposes.

Where required or appropriate, we may provide consent choices or additional notice before enabling non-essential tracking or advertising technologies.

10. How We Share Personal Information

We may disclose personal information to the following categories of recipients:

A. Service Providers

We may share personal information with vendors and service providers that help us operate our business, including providers of:

CRM systems;

hosting services;

telephony;

messaging infrastructure;

WhatsApp tools;

scheduling software;

email delivery tools;

analytics platforms;

automation tools;

customer support systems;

advertising attribution systems.

B. Advertising and Analytics Providers

We may disclose or make available personal information and event data to advertising and analytics providers, including Meta, when we use Meta Pixel, Conversions API, lead ads, audience tools, and related measurement services.

C. Financing, Technical, and Operational Workflows

If you request financing, request next-step evaluation, or authorize us to proceed with technical review or service coordination, we may share relevant information with financing-related providers, technical personnel, or operational partners involved in fulfilling your request.

D. Legal, Regulatory, and Protection Disclosures

We may disclose information when necessary to comply with law, legal process, lawful requests, regulatory requirements, contractual obligations, or to protect our rights, systems, business operations, or users.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this notice, including to:

respond to and manage your inquiry;

document consent and opt-out status;

maintain customer and suppression records;

support ad attribution and business operations;

resolve disputes;

comply with legal, tax, contractual, and recordkeeping obligations.

We may retain limited suppression information, such as your phone number or email address, to make sure we honor your no-contact or unsubscribe request.

12. Data Minimization and Security

We seek to collect only the personal information reasonably necessary for the purposes described in this notice. We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

The FTC’s business guidance emphasizes collecting only what is needed, protecting it appropriately, and securely disposing of it when no longer necessary.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Your Choices and Privacy Requests

You may request that we:

stop calling or messaging you for marketing purposes;

stop sending promotional emails;

update or correct certain information you previously provided;

process a privacy-related request where applicable law gives you that right.

To submit a request, contact us at:

Email: [email protected]
Phone: +1(829)762-58765

14. Advertising Choices

Depending on applicable law and the technologies we use, certain advertising-related disclosures or transfers may be treated differently under various U.S. privacy laws. Where applicable, you may contact us to request information about privacy choices relating to advertising-related data uses.

15. Children’s Privacy

Our services are intended for adults, property owners, and authorized decision-makers. We do not knowingly collect personal information online from children under 13.

16. Changes to This Notice

We may update this notice from time to time. If we make material changes, we will update the “Last Updated” date and take any additional steps required by applicable law.

17. Contact Us

If you have questions about this notice, your communications preferences, or your privacy rights, please contact:

ENERSUN LLC
Email: [email protected]
Phone: +1(829)762-58765